Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is available at checkout. International orders may take 10–14 business days depending on your location.

Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $150.

Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

How do I start a return or exchange?
Email us at support@houseofcardwell.com with your order number and reason for return. Our team will guide you through the process.

Are sale items returnable?
Final sale items are not eligible for return or exchange. All other sale items follow our standard return policy.

Products & Sizing

How do I find my size?
Each product page includes a size guide. If you're between sizes, we recommend sizing up for a more relaxed fit or sizing down for a more tailored look.

Are your products true to size?
Our pieces are designed to fit true to size unless otherwise noted in the product description. We always recommend checking the size guide before ordering.

How do I care for my garments?
Care instructions are listed on each product page and on the garment label. We recommend following these closely to preserve the quality and longevity of your pieces.

Payments & Discounts

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.

Can I use more than one discount code?
Only one discount code can be applied per order. Discount codes cannot be combined with other promotions unless stated otherwise.

Do you offer gift cards?
Yes! Gift cards are available in various denominations and can be purchased directly from our store.

Account & Privacy

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and access exclusive member perks.

How is my personal information used?
We take your privacy seriously. Your data is used solely to process orders and improve your shopping experience. We never sell your information to third parties. Please review our Privacy Policy for full details.

Still Have Questions?

We're here to help. Reach out to us at support@houseofcardwell.com and we'll get back to you within 1–2 business days.